Job Description
Join our award-winning team at Chicago City Hotels as an immediate-hire Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in our downtown location. This full-time position offers competitive pay, flexible shift work, and rapid onboarding for qualified candidates.
As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, reservations, and guest inquiries. Enjoy a vibrant work environment with growth opportunities and comprehensive benefits package including health insurance, 401(k), and complimentary hotel stays.
Responsibilities
- Handle guest check-ins/check-outs efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records using hotel management systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer procedures
- Provide local recommendations and assist with transportation arrangements
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking capabilities
- Basic math skills for cash handling
- Professional appearance and positive attitude
- High school diploma or equivalent required