Job Description
Join our award-winning team at Grand Pacific Hotel in Long Beach! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our vibrant coastal destination. This immediate hire position offers competitive compensation, career growth opportunities, and a supportive team environment. If you're passionate about hospitality and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining high standards of service
- Manage reservations, billing inquiries, and payment processing
- Coordinate with housekeeping, maintenance, and security departments
- Handle guest complaints with professionalism and solutions-oriented approach
- Maintain accurate records of guest information and occupancy data
- Upsell hotel amenities and services to enhance guest experience
- Operate property management systems (PMS) with precision
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required