Job Description
Join our award-winning luxury hotel in Raleigh, NC as a Front Desk Agent and become the first point of contact for our distinguished guests. We're seeking energetic professionals to deliver exceptional hospitality experiences in a fast-paced environment. Immediate hire available for qualified candidates who thrive in customer-facing roles. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Raleigh's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and urgency
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and manage cash drawer operations
- Upsell hotel amenities and special packages
- Maintain accurate guest records and security protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and math skills
- Positive attitude and professional appearance