Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets luxury. We're seeking a dynamic Front Desk Agent to create memorable guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at turning check-ins into lasting impressions. Enjoy competitive compensation, flexible scheduling, and a supportive work culture that values your growth.
Responsibilities
- Deliver exceptional guest service during weekend shifts, ensuring smooth check-ins/check-outs
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and professionally, escalating complex issues to management
- Collaborate with housekeeping and maintenance teams to maintain operational excellence
- Utilize hotel management systems to process payments and maintain accurate records
- Uphold brand standards through attentive service and attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Delphi preferred)
- Strong communication and conflict resolution skills
- Ability to multitask effectively during peak weekend periods
- Valid Texas driver's license (if required for property runs)
- Flexible availability including weekends and holidays
- Basic knowledge of Houston tourism and attractions