Job Description
Are you a hospitality enthusiast ready to make an immediate impact? Grand Hotel Houston is seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. This full-time position offers competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
As the first point of contact for our international clientele, you'll embody our commitment to excellence. We provide extensive training and a supportive environment where your customer service skills will shine. Join our award-winning team today and start your journey in premium hospitality!
Responsibilities
- Seamlessly check in/out guests using PMS systems while maintaining accuracy in billing and room assignments
- Proactively address guest inquiries and resolve issues with a solutions-oriented approach
- Coordinate with housekeeping, valet, and security teams to ensure flawless operations
- Process payments, manage cash drawers, and reconcile daily financial transactions
- Handle VIP requests and special arrangements with discretion and efficiency
- Maintain detailed reservation records and optimize room occupancy rates
- Execute emergency procedures with calm professionalism during high-pressure situations
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication skills with fluency in English; Spanish proficiency preferred
- Ability to multitask effectively in fast-paced environments with attention to detail
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Houston attractions and transportation systems
- Positive attitude with proven problem-solving abilities