Job Description
Join our award-winning luxury hotel in downtown Phoenix as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to deliver exceptional service while managing check-ins, reservations, and concierge requests. Enjoy competitive pay, comprehensive benefits including health insurance and 401(k), career advancement opportunities, and a vibrant work environment in the heart of Arizona's capital.
Why Join Us?
- Work in a AAA Four-Diamond property
- Free employee parking and meal discounts
- Recognition programs for outstanding performance
- Access to exclusive hotel amenities
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation modifications and optimize room occupancy
- Resolve guest inquiries with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate billing records
- Act as local tourism ambassador for Phoenix attractions
- Uphold brand standards in all guest interactions
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- Valid Arizona driver's license
- Basic knowledge of Phoenix tourism landscape
- Ability to stand for extended periods
- High school diploma or equivalent required