Job Description
Join our award-winning team at Coastal Grand Hotel, where exceptional service meets coastal elegance! We're seeking a dynamic Front Desk Agent to deliver memorable guest experiences in our vibrant Long Beach location. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth in one of California's most desirable hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, inquiries, and payment transactions using property management systems
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Upsell hotel amenities and local attractions to enhance guest satisfaction
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS software (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license preferred
- Basic knowledge of Long Beach attractions and transportation
- High school diploma or equivalent required