Job Description
Join our dynamic hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking enthusiastic individuals to create memorable guest experiences in the heart of Tampa. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. Apply today and start your journey in one of Florida's most vibrant cities!
Responsibilities
- Deliver exceptional customer service to hotel guests with a warm and professional demeanor
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and manage reservations accurately
- Maintain a clean and organized front desk area
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- No experience necessary – full training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Punctual and reliable with excellent attendance
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States