Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our premier downtown Columbus location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the heart of Ohio's thriving hospitality scene. If you're passionate about creating memorable moments and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy and confidentiality
- Handle guest inquiries, resolve complaints, and provide personalized recommendations
- Process payments, manage reservations, and maintain detailed guest records
- Coordinate with housekeeping, maintenance, and valet services to ensure seamless operations
- Uphold brand standards through professional appearance and exceptional service delivery
- Monitor room availability and optimize occupancy rates through strategic upselling
- Execute safety protocols and emergency procedures as needed
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with Opera, Cloudbeds, or similar PMS software
- Exceptional communication skills with fluency in English (Spanish a plus)
- Ability to multitask in high-pressure situations while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Positive attitude with genuine passion for guest satisfaction