Job Description
Join our award-winning luxury hotel in Charlotte as a Front Desk Agent and become the face of exceptional guest experiences! We're seeking a dynamic professional to deliver 5-star service while managing daily operations. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in one of America's fastest-growing hospitality markets.
As the first point of contact, you'll create memorable impressions while handling check-ins, reservations, and guest requests with precision. Our team thrives on professionalism, positivity, and problem-solving skills. If you're passionate about hospitality and ready to start immediately, apply today!
Responsibilities
- Seamlessly manage guest check-in/check-out processes using PMS systems
- Handle reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain accurate records of guest preferences and feedback
- Process payments and manage cash drawer procedures
- Train new team members on front desk protocols
Qualifications
- 1+ years hotel front desk or high-end customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid NC driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Professional appearance and warm demeanor