Job Description
We're seeking exceptional Front Desk Agents to join our luxury hotel team in Atlanta. As the first point of contact, you'll create memorable guest experiences while managing check-ins, reservations, and concierge services. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the heart of Georgia's hospitality industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and rate modifications with precision
- Resolve guest inquiries and complaints using problem-solving skills
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and manage cash handling procedures
- Provide local recommendations and personalized service to enhance guest satisfaction
- Maintain accurate records of guest preferences and special requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational abilities
- Basic knowledge of Atlanta attractions and transportation