Job Description
Join our award-winning hospitality team at the heart of San Antonio! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences at our downtown landmark hotel. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in Texas' premier tourism destination. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Operate hotel management systems (Opera/PMS) and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet teams
- Promote hotel amenities and local attractions to enhance guest experiences
- Process payments and manage cash drawer with precision
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required
- Texas Food Handler/Seller certification preferred
- Basic knowledge of San Antonio attractions and tourism
- Spanish fluency highly valued