Job Description
Join our award-winning luxury hotel team in Miami's vibrant South Beach! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in a high-energy environment. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities in one of Florida's most sought-after destinations.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to maximize revenue
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Miami tourism attractions
- Flexible availability including nights/weekends
- Valid Florida driver's license preferred