Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Front Desk Agent! We're seeking dynamic individuals to provide exceptional guest experiences while managing check-ins, reservations, and concierge services. This immediate hire position offers competitive compensation, growth opportunities, and the chance to work in one of NYC's most iconic locations. If you're passionate about hospitality and thrive in fast-paced environments, apply today to start your career with us!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments efficiently
- Provide personalized concierge services including restaurant bookings, transportation, and local recommendations
- Resolve guest complaints and issues with professionalism and empathy
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Maintain accurate billing records and process payments
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid work authorization in the United States
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of NYC attractions and transportation systems