Job Description
Join our dynamic hospitality team at the Grand Miami Hotel! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences immediately. As the first point of contact for our luxury property, you'll create memorable moments while managing seamless check-in/check-out processes. Enjoy competitive pay, flexible scheduling, and comprehensive training in a vibrant Miami location. Perfect for career-driven individuals ready to thrive in a fast-paced environment!
What We Offer:
- Immediate start opportunity
- Health benefits & retirement plan
- Employee discounts on hotel services
- Career advancement pathways
- Complimentary meal benefits
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with exceptional service recovery skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local area recommendations and concierge services
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Miami attractions and transportation
- High school diploma or equivalent required
- Valid Florida driver's license preferred