Job Description
Join our award-winning team at Grand Mesa Hotel, a premier hospitality destination in Mesa, Arizona! We're seeking passionate individuals to kickstart their careers in luxury guest services. As a Front Desk Agent, you'll be the first point of contact for our international clientele, delivering exceptional experiences in a stunning desert oasis. Enjoy competitive benefits, paid training, and advancement opportunities in one of America's fastest-growing hospitality markets. Perfect for recent graduates or career changers eager to grow in the service industry!
Responsibilities
- Check in/out guests efficiently using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and reservation data
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent (hospitality certificate a plus)
- Basic computer proficiency with MS Office applications
- Exceptional customer service mindset and communication skills
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible schedule including nights, weekends, and holidays
- Valid Arizona driver's license preferred
- No prior experience required - full training provided