Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent and become the heart of our guest experience! We're seeking dynamic professionals to deliver exceptional service in our stunning Long Beach location. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in one of California's most vibrant coastal cities. If you're passionate about hospitality and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, modifications, and room assignments with precision
- Resolve guest inquiries and concerns promptly with exceptional problem-solving
- Process payments, manage cash handling procedures, and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Upsell hotel amenities, dining options, and local attractions to enhance guest experiences
- Maintain a pristine front desk environment and ensure all materials are stocked
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Basic knowledge of local attractions and transportation options
- Flexible availability including evenings, weekends, and holidays
- Valid California driver's license (for airport shuttle duties)