Job Description
Join our dynamic hospitality team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking passionate Front Desk Agents to create unforgettable guest experiences in our luxurious setting. As a key ambassador of our brand, you'll be the first point of contact for travelers seeking exceptional service and local expertise. Enjoy competitive pay, flexible scheduling, and immediate start in a thriving tourism hub. Apply today and start your rewarding career in hospitality!
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accuracy
- Handle guest inquiries, reservations, and special requests with professionalism
- Process payments, manage billing discrepancies, and ensure financial accuracy
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Uphold brand standards through exceptional customer service and problem resolution
- Maintain security protocols and manage guest keys/access systems
- Conduct local area knowledge sharing to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Maryland driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and data entry proficiency
- Positive attitude with a passion for hospitality excellence