Job Description
Join our award-winning team as a Front Desk Agent at Oakland's premier hospitality destination! We're seeking energetic professionals to deliver exceptional guest experiences in a vibrant downtown setting. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our expanding luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to start your journey with us!
Responsibilities
- Seamlessly manage guest check-in/check-out procedures using Opera property management system
- Process reservations, room assignments, and payment transactions with precision
- Resolve guest inquiries and concerns promptly while maintaining service excellence
- Coordinate with housekeeping and maintenance teams for optimal operations
- Execute daily audits and financial reporting tasks
- Uphold brand standards through personalized guest interactions
- Assist with VIP arrivals and special event coordination
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency in hotel management systems (Opera/Fidelio preferred)
- Exceptional communication and problem-solving abilities
- Valid California driver's license with clean record
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Oakland attractions and transportation
- CPR certification or willingness to obtain within 30 days
- High school diploma or equivalent