Job Description
Join our award-winning luxury beachfront hotel as a Front Desk Agent and become the first point of contact for our distinguished international guests. We're seeking energetic professionals to deliver exceptional service in our vibrant Miami location. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in one of Florida's most dynamic hospitality environments.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservation inquiries and modify bookings using Opera property management system
- Resolve guest complaints with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations to enhance guest experiences
- Maintain security protocols for guest information and key systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license preferred
- Bilingual English/Spanish required
- Basic knowledge of Miami tourism attractions
- High school diploma or equivalent