Job Description
Join our award-winning hospitality team at the heart of downtown Cleveland! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences and create memorable stays for travelers from around the world. This is your chance to be the first point of contact in a premium environment where your passion for service truly shines. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Ohio's most iconic cities.
Responsibilities
- Check in/out guests efficiently with warm hospitality and personalized attention
- Manage reservations using Opera property management system
- Resolve guest inquiries and complaints promptly with solution-oriented mindset
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Cleveland attractions and transportation
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays
- Positive attitude and genuine passion for serving others