Job Description
Join our prestigious Miami Beach hotel as a Front Desk Agent and become the first point of contact for our international guests. We're seeking energetic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. Enjoy competitive pay, benefits, and immediate start in Miami's vibrant hospitality scene.
Responsibilities
- Manage seamless guest check-in/check-out processes with PMS software
- Handle reservation modifications and VIP guest requests
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Process payments and maintain accurate financial records
- Resolve guest inquiries with prompt, personalized solutions
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest information and key systems
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Fluency in English; Spanish proficiency highly valued
- Valid Florida driver's license and reliable transportation
- Strong attention to detail and multitasking abilities