Job Description
Join our award-winning downtown Milwaukee hotel as a Front Desk Agent and be the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service at our AAA Four-Diamond property. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Milwaukee's vibrant hospitality scene. Immediate openings available for dynamic team players ready to shine in a fast-paced environment.
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and manage reservation systems
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
- Execute safety and emergency procedures
Qualifications
- Previous hotel front desk or customer service experience required
- Proficiency with property management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to multitask in a high-pressure environment
- Basic knowledge of Milwaukee attractions and services
- Flexible availability including nights/weekends/holidays
- Positive attitude and professional appearance
- Valid driver's license preferred