Job Description
Join our award-winning team as a Front Desk Agent in the heart of New York City! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay, competitive benefits, and growth opportunities in luxury hospitality. Enjoy a dynamic environment in Manhattan's vibrant theater district, where your passion for service shines bright. Weekly paycheck processing ensures financial stability while you build a rewarding career in one of the world's most exciting cities.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping, maintenance, and security teams
- Operate PMS systems and maintain accurate guest records
- Upsell hotel services and amenities to enhance revenue
- Execute emergency protocols and ensure guest safety compliance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid New York State Food Handler's preferred
- Fluency in English; Spanish/Portuguese a plus
- Strong attention to detail and multitasking abilities
- Professional appearance and positive attitude