Job Description
Join Our Award-Winning Team in Dallas!
Dallas Grand Hospitality is seeking a dynamic and welcoming Front Desk Agent to join our expanding team. We are specifically looking for enthusiastic individuals who are ready to start a career in hospitality, even if they have no prior experience. We provide comprehensive training and mentorship to help you succeed in a fast-paced environment.
As the first point of contact for our guests, you will set the tone for their stay with your professionalism and warmth.
Responsibilities
- Guest Services: Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Out: Process guest registrations, collect payments, and issue room keys efficiently using our property management system.
- Communication: Answer incoming phone calls professionally, transfer lines, and manage correspondence.
- Information Desk: Provide guests with information regarding local attractions, dining, and hotel amenities.
- Problem Resolution: Address guest inquiries and resolve minor issues promptly to ensure high satisfaction.
- Administrative Tasks: Maintain the front desk area, organize the lobby, and assist with mail or package management.
Qualifications
- Experience: No prior experience required; we value attitude and willingness to learn.
- Age Requirement: Must be at least 18 years old.
- Communication: Excellent verbal communication skills and a professional telephone manner.
- Availability: Flexibility to work weekends, holidays, and varying shifts is essential.
- Professionalism: A neat appearance and professional demeanor are required.
- Computer Skills: Basic computer literacy and typing skills are preferred.