Job Description
Welcome to the Heart of Los Angeles Hospitality
We are seeking a charismatic and reliable Front Desk Agent to join our award-winning team at the Lumina Hotel. While prior hotel experience is a plus, we are primarily looking for individuals with a warm personality and a strong work ethic. We provide comprehensive on-the-job training to help you succeed.
As the first point of contact for our guests, you will set the tone for their entire stay. If you are ready to launch a career in the dynamic world of luxury hospitality without needing prior experience, apply today!
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a memorable first and last impression.
- Check-in/Check-out: Efficiently manage guest registrations, process payments, and issue room keys using our Property Management System (PMS).
- Communication: Answer incoming calls, respond to emails, and coordinate with housekeeping and maintenance teams to resolve guest requests promptly.
- Reception Duties: Maintain the front desk area to ensure a clean, organized, and professional appearance at all times.
- Problem Resolution: Handle guest inquiries and minor complaints with patience and diplomacy to ensure high customer satisfaction scores.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Appearance: Must maintain a professional appearance and adhere to the company's dress code standards.
- Communication: Excellent verbal and written English communication skills.
- Computer Literacy: Basic computer skills and familiarity with Microsoft Office or similar software.
- Availability: Must be flexible to work evenings, weekends, and holidays as part of a rotating shift schedule.