Job Description
Join our dynamic hospitality team at Grand Hotel Indianapolis as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career growth potential. If you thrive in customer-facing roles and possess strong organizational skills, apply today to start your rewarding journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security protocols and manage access control systems
- Perform nightly audits and generate daily reports
- Maintain clean and organized lobby area at all times
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency in reservation software (e.g., Opera, Amadeus)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Valid Indiana driver's license preferred
- Professional appearance and demeanor