Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent! We're seeking energetic professionals to create unforgettable guest experiences at our iconic Long Beach property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the heart of California's premier coastal destination.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while managing check-ins, reservations, and concierge services. Perfect for hospitality enthusiasts who thrive in fast-paced environments!
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservation systems and room assignments efficiently
- Handle guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate guest records
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (for occasional errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Long Beach attractions and transportation