Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel in Atlanta! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience is required – we provide comprehensive training to help you succeed in this dynamic role. As the first point of contact, you'll play a vital role in our guests' journey, ensuring seamless check-ins, answering inquiries, and maintaining our premium standards. If you're passionate about service and ready to launch your hospitality career, we encourage you to apply!
Responsibilities
- Provide exceptional guest check-in/check-out services using our property management system
- Manage reservations and room assignments while maintaining accurate records
- Respond promptly to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and handle cash transactions securely
- Assist with luggage and provide local area recommendations
- Uphold strict cleanliness and organization standards at the front desk
Qualifications
- High school diploma or equivalent (GED)
- Outstanding communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy and willingness to learn new systems
- Ability to stand for extended periods and work flexible shifts
- Professional appearance and positive attitude
- Problem-solving aptitude and customer-first mindset
- Must be authorized to work in the United States