Job Description
Join our award-winning team in the heart of Charlotte! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premium downtown property. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic work environment.
Responsibilities
- Warmly welcome and check-in/check-out guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Handle guest requests and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records and perform cash handling duties
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Punctual and reliable with professional appearance
- Must be authorized to work in the US