Job Description
Join our award-winning team at the prestigious Oceanview Resort & Spa in Virginia Beach! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our luxury beachfront property. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within a globally recognized hospitality brand. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-in/out processes, handling guest inquiries, and ensuring operational efficiency. Enjoy a vibrant work environment with stunning ocean views, flexible scheduling options, and ongoing training programs designed to elevate your hospitality career.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures while maintaining accuracy in reservation systems
- Manage multi-line phone systems, handle guest inquiries, and resolve issues promptly
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping, maintenance, and F&B departments to ensure guest satisfaction
- Execute upselling strategies for room upgrades, spa services, and local attractions
- Maintain security protocols and confidential guest information
- Participate in daily briefings and contribute to process improvement initiatives
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking abilities
- Positive attitude with professional appearance