Job Description
Join our award-winning team at the heart of Miami's vibrant hospitality scene! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences at our luxury beachfront property. This immediate hire opportunity offers competitive compensation, career growth, and the chance to work in one of Florida's most exciting destinations. If you're passionate about service excellence and thrive in fast-paced environments, apply today to start your hospitality journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service standards
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly and escalate complex issues to management
- Coordinate with housekeeping, concierge, and security teams for seamless operations
- Process payments accurately and maintain secure financial records
- Utilize hotel management software (Opera) for daily operations
- Act as local resource for guests regarding Miami attractions and transportation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license (if required for shuttle duties)
- Flexible availability including nights, weekends, and holidays
- Bilingual English/Spanish highly preferred
- Professional appearance and positive attitude