Job Description
Join our award-winning luxury hotel in the heart of San Jose's vibrant downtown! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while embodying our commitment to five-star hospitality. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities within a globally recognized brand.
Responsibilities
- Manage seamless check-in/check-out processes for high-volume guests
- Personalize guest experiences using CRM systems and local knowledge
- Handle complex reservations and room upgrades with precision
- Resolve guest inquiries and complaints with empathy and efficiency
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Train junior staff on service standards and procedures
Qualifications
- 2+ years luxury hotel front desk experience
- Proven reservation system proficiency (Opera, Marriott, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license
- Spanish/English bilingual required
- TSA PreCheck/Global Entry certification preferred