Job Description
Are you looking for an exciting opportunity in the heart of Chicago? The Grand Chicago Hotel is Urgently Hiring for energetic Local Front Desk Agents. We are looking for friendly individuals who want to start a career in hospitality, even if you have No Experience required.
Join a prestigious team where you will be the first point of contact for our valued guests. We pride ourselves on delivering exceptional service and offer comprehensive training to help you succeed. If you have a positive attitude and a willingness to learn, we want to meet you!
What You'll Do:
- Check guests in and out with speed and accuracy using our property management system.
- Greet all visitors warmly and answer incoming phone calls professionally.
- Handle cash, credit card transactions, and resolve any billing discrepancies.
- Assist guests with local recommendations, directions, and concierge services.
- Maintain a clean, organized, and welcoming front desk environment.
- Address guest inquiries and complaints with empathy and immediate solutions.
Responsibilities
- Greet guests warmly and professionally upon arrival, checking them in and out with efficiency.
- Manage phone calls and emails, directing inquiries to the appropriate department promptly.
- Handle front desk operations including check-ins, check-outs, and processing payments accurately.
- Assist with concierge requests, providing recommendations for local attractions, restaurants, and transportation in Chicago.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Resolve guest issues and complaints with a focus on customer satisfaction and retention.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Strong computer proficiency and ability to learn new property management software quickly.
- A positive, friendly, and professional demeanor.
- Ability to stand for extended periods and lift up to 20 lbs.
- Must be available to work flexible shifts, including weekends and holidays.
- Valid Driver's License is a plus.