Job Description
Join our award-winning hotel team as a Front Desk Agent and experience the excitement of weekly paychecks! We're seeking customer-focused professionals to create memorable stays for our guests in Charlotte, NC. Enjoy competitive wages, flexible scheduling, and opportunities for advancement in a dynamic hospitality environment. If you're passionate about service and thrive in fast-paced settings, apply today!
Responsibilities
- Handle guest check-ins/checkouts efficiently using hotel management systems
- Manage reservations and room assignments while optimizing occupancy
- Resolve guest inquiries and concerns with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or hospitality experience
- Proficiency with reservation software (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility for evening/weekend/holiday shifts
- Basic math and cash handling abilities