Job Description
Join our award-winning team at Grand Harbor Inn Baltimore as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury waterfront property. This immediate hire opportunity offers competitive pay, flexible shift schedules, and comprehensive training. Be the first point of contact for our discerning clientele while enjoying Baltimore's vibrant Inner Harbor location. Perfect for hospitality professionals seeking career growth and a dynamic work environment.
Responsibilities
- Check in/out guests efficiently with warm hospitality and professionalism
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS) effectively
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with hotel management software
- Basic math and cash handling abilities
- Positive attitude and guest-first mindset
- Ability to stand for extended periods