Job Description
Join our award-winning team at the heart of Austin's vibrant hospitality scene! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences at our downtown luxury hotel. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. If you thrive in fast-paced settings and prioritize guest satisfaction, apply today and become part of Austin's premier hospitality team!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems for reservation and inventory management
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Austin attractions and local services
- High school diploma or equivalent required