Job Description
Join our award-winning team at the Grand Houston Downtown as a Front Desk Agent! We're seeking energetic professionals to create memorable guest experiences. This immediate hire position offers competitive pay, flexible scheduling, and rapid career growth. Be the first point of contact for our international clientele while working in a luxury environment with state-of-the-art amenities.
What We Offer:
• Comprehensive training program
• Health benefits after 60 days
• Employee discounts on hotel stays
• Tuition assistance programs
• On-site parking and meal benefits
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with empathy
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and maintenance departments
- Upsell room upgrades and hotel services
- Maintain detailed guest preference profiles
- Execute emergency procedures during crisis situations
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication in English (Spanish fluency preferred)
- Ability to multitask in high-pressure environments
- Valid Texas driver's license (if driving required)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Houston tourism attractions