Job Description
Join Nashville's premier luxury hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of Music City. Enjoy competitive pay, comprehensive benefits, and immediate start dates in a vibrant hospitality environment. Apply today to become part of our award-winning team!
Responsibilities
- Check guests in/out efficiently using PMS systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain security protocols and key control
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Tennessee driver's license preferred
- Basic knowledge of Nashville attractions and events
- High school diploma or equivalent required