Job Description
Join our award-winning team at Grand City Hotels as a Weekend Front Desk Agent in vibrant Portland, Oregon! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during peak weekend hours. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of Oregon's most dynamic cities. Our modern downtown hotel offers a supportive work environment with comprehensive training and employee benefits. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today to become the welcoming face of our property!
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments, manage cash drawers, and maintain financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain security protocols and emergency procedures
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- Minimum 1 year hotel or customer service experience required
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Ability to work flexible weekends and holidays
- Valid Oregon Food Handler's Card (or willingness to obtain)
- High school diploma or equivalent; hospitality degree preferred
- Basic computer skills and multilingual abilities a plus