Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in vibrant Long Beach! We're seeking energetic professionals to deliver exceptional guest experiences while managing check-in/check-out operations, reservations, and inquiries. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment. Enjoy flexible shift schedules including nights, weekends, and holidays while working at our premier waterfront location.
Responsibilities
- Manage seamless guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through exceptional service delivery
- Maintain cleanliness and organization of front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required
- Valid driver's license preferred