Job Description
Welcome to The Harbor Hotel Group, where we define excellence in the heart of Long Beach. We are currently seeking a dedicated and charismatic Part-Time Front Desk Agent to join our growing team.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. Whether you are checking in a weary traveler or answering a complex inquiry, your professionalism and warm demeanor will set the tone for their stay.
Join us in a role that offers flexible shift work, a vibrant work environment, and the opportunity to be part of a world-class hospitality team.
Responsibilities
- Guest Services: Greet and welcome guests warmly, ensuring a smooth and efficient check-in and check-out process.
- Communication: Manage incoming phone calls and emails with a professional, courteous, and helpful tone.
- Problem Solving: Handle guest complaints and special requests immediately and escalate complex issues to the Front Office Manager.
- Operations: Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Security: Verify identification and process payments securely, adhering to all hotel security protocols.
- Admin Support: Assist with data entry, filing, and maintaining accurate guest records in the Property Management System.
Qualifications
- Experience: Previous experience in hospitality, guest services, or front desk operations is preferred.
- Skills: Strong communication skills, both verbal and written, with a focus on customer satisfaction.
- Technical Proficiency: Proficiency in basic computer applications and willingness to learn property management software.
- Appearance: A professional appearance and a friendly, outgoing personality are essential.
- Availability: Ability to work flexible shifts, including weekends, evenings, and holidays.