Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and deliver exceptional guest experiences in the heart of Philadelphia! We're seeking enthusiastic professionals to fill immediate full-time positions with flexible shift schedules. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their hospitality career. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location near iconic landmarks.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Handle guest concerns with professionalism and swift resolution
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Utilize PMS software to update guest information
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and multitasking abilities
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Flexible availability for day/night/weekend shifts
- Basic math and cash handling skills
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods