Job Description
Join our award-winning team as an immediate hire Front Desk Agent at Grand City Hotels Milwaukee! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role offers competitive pay, flexible scheduling, and rapid onboarding for qualified candidates. Be the first smile our guests see while managing check-ins, resolving inquiries, and ensuring seamless operations. Perfect for career-driven individuals seeking growth in the hospitality industry.
Responsibilities
- Efficiently process guest check-ins/check-outs using hotel management systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Manage reservations and room assignments with accuracy
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain organized front desk areas and lobby environments
- Execute emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel reservation systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Basic computer literacy and multitasking capability
- Professional appearance and positive demeanor