Job Description
Join our award-winning hospitality team at Grand Mesa Hotel & Resort as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Mesa, AZ. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth within our luxury property. If you thrive in fast-paced environments and love making guests feel welcome, apply today!
Responsibilities
- Check guests in/out efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain secure cash handling procedures
- Provide local recommendations and assistance to guests
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of hotel operations and hospitality standards
- Positive attitude and commitment to guest satisfaction