Job Description
Join our award-winning team at Harborview Hospitality Group! We're seeking a passionate Front Desk Agent to create unforgettable guest experiences at our downtown Baltimore luxury hotel. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant cities. You'll be the heart of our operation, ensuring seamless check-ins, personalized service, and memorable stays for international travelers and business guests alike.
Why Work With Us?
- Industry-leading training programs
- Employee travel discounts worldwide
- Health, dental & vision insurance
- Tuition reimbursement
- 401(k) with company match
Responsibilities
- Manage guest check-ins/checkouts using Opera property management system
- Process reservations and room assignments with precision
- Resolve guest inquiries and concerns proactively
- Coordinate with housekeeping and maintenance teams
- Process payments and handle cash transactions
- Provide local recommendations and assistance
- Maintain accurate guest records and billing information
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-volume environments
- Basic knowledge of Baltimore attractions and services
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required