Job Description
Join our award-winning downtown Kansas City hotel and become the heart of our guest experience! We're seeking charismatic Front Desk Agents to deliver exceptional service with weekly pay and growth opportunities. As a cornerstone of our hospitality team, you'll create memorable stays while advancing your career in luxury hospitality. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture that values your contributions.
Responsibilities
- Provide warm check-in/check-out services while managing reservations and room assignments
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera) for efficient operations
- Uphold brand standards through impeccable service and professional appearance
- Assist with VIP guest requests and special event coordination
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Strong attention to detail and multitasking abilities
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs