Job Description
Join our award-winning team at Miami Beach Resort & Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury oceanfront property. Immediate openings available for candidates with a passion for hospitality and a commitment to excellence.
Enjoy competitive compensation, comprehensive benefits including health/dental/vision, complimentary hotel stays, and career advancement opportunities. Work in a dynamic environment where your skills directly impact our guests' memorable South Florida experiences.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Utilize PMS software for daily operations
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Fluency in English and Spanish highly preferred
- Valid Florida driver's license (for errands)