Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to create unforgettable guest experiences in the heart of El Paso, PA. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. This is a high-impact role offering competitive pay, comprehensive benefits, and growth opportunities in the luxury hospitality sector. Apply today to become part of our family-oriented environment where your passion for service is celebrated!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems while maintaining accuracy
- Handle guest inquiries, complaints, and special requests with exceptional problem-solving
- Coordinate with housekeeping, maintenance, and dining teams for flawless operations
- Process payments, manage cash drawers, and maintain financial records
- Upsell hotel amenities and promotions to enhance guest experience
- Maintain security protocols and emergency procedures
- Generate daily reports for management review
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Pennsylvania hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of El Paso area attractions and services
- Fluency in English; Spanish proficiency highly valued