Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of San Antonio! We're seeking energetic professionals to deliver exceptional guest experiences at our downtown luxury property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our expanding hospitality empire. If you thrive in fast-paced environments and possess a passion for service, apply today to become the welcoming face of Texas' premier destination.
Responsibilities
- Deliver personalized guest check-in/out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing systems
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Perform nightly audits and prepare operational reports
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of San Antonio attractions and services
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends/holidays
- High school diploma or equivalent required